> This page is for Docs. > For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://zuora.ferndocs.com/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://zuora.ferndocs.com/_mcp/server. # Scheduler & Prefetch errors > This document provides error codes and remedies for Scheduler and Prefetch operations, covering a range of issues from invalid job IDs to unsupported prefetch modes. This document provides error codes and remedies for Scheduler and Prefetch operations, covering a range of issues from invalid job IDs to unsupported prefetch modes. Error code range: 70002801–70002826 | Code | Error Code | Error Message | Possible Remedy | | -------- | -------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------- | | 70002801 | TASK_ALREADY_RUNNING | This task is already running. | Wait for the current task to complete. | | 70002802 | INVALID_JOB_ID | The job ID is invalid. It must be exactly 32 characters. | Provide a valid 32-character job ID. | | 70002803 | SCHEDULER_GOT_INVALID_PATH | The input path pattern “\[Path Pattern]” is invalid. | Correct the path pattern syntax. | | 70002804 | PREFETCH_JOB_NOT_FOUND | The prefetch job “\[Job ID]” was not found. The job may have expired or been cleaned up. | Verify the job ID. | | 70002805 | PREFETCH_NOT_ENABLED | The prefetch feature is not enabled. Please contact support to enable it. | Contact support to enable prefetch for your tenant. | | 70002806 | PREFETCH_MODE_NOT_SUPPORTED | The prefetch mode “\[Mode]” is not supported. | Use a supported prefetch mode. | | 70002807 | PREFETCH_JOB_CANNOT_CANCEL | The prefetch job “\[Job ID]” cannot be cancelled in its current state. The job may already be completing or in a final state. Refresh the page to check the latest status. | The job may already be completing or in a final state. Refresh the page to check the latest status. | | 70002808 | PREFETCH_INVALID_CRON | The cron expression “\[Cron Expression]” is invalid. | Correct the cron expression syntax. Use a cron expression validator tool. | | 70002809 | PREFETCH_FAILED_BEFORE_METER | The prefetch step failed before the meter could run. Please try again. | Trigger a new prefetch and wait for it to succeed before running the meter. Check the prefetch job details for the failure cause. | | 70002810 | AUDIT_TRAIL_ANOTHER_EXPORT_IN_PROGRESS | Another export is already in progress. Please try again later. | Wait for the current export to finish. | | 70002811 | PREFETCH_ALREADY_RUNNING | A prefetch job is already running. Please wait for it to complete. | Wait for the current prefetch to finish. | | 70002812 | PREFETCH_NO_CONFIGURATION | Prefetch is not configured for “\[Configuration Name]”. | Configure a prefetch definition for this resource. | | 70002813 | PREFETCH_VERSION_INVALID | The prefetch version is invalid. | Provide a valid prefetch version. | | 70002814 | AUDIT_TRAIL_EXPORT_REQUEST_ID_INVALID | The export request ID “\[Request ID]” is invalid. | Provide a valid request ID. | | 70002815 | AUDIT_TRAIL_EXPORT_FORMAT_INVALID | The export format “\[Format]” is invalid. | Use a supported export format. | | 70002816 | INVALID_RUN_STATUS | The run status “\[Status]” is invalid. | Use a valid run status value. | | 70002817 | INVALID_RUN_TYPE | The run type “\[Run Type]” is invalid. | Use a valid run type value. | | 70002818 | INVALID_TIME_FORMAT | The time format “\[Time Format]” is invalid. | Use a supported time format. | | 70002819 | INVALID_TIME_RANGE | The time range \[Start Time] to \[End Time] is invalid. | Ensure the start time is before the end time. | | 70002820 | S3_FILE_NOT_FOUND | The S3 file “\[File Name]” was not found. | Verify the S3 path and ensure the file exists. Check bucket name, region, and permissions. | | 70002821 | FAILED_TO_CREATE_AUDIT_TRAIL_WORKFLOW | Failed to create the audit trail export job. Details: \[Error Details]. | Retry the export. If it persists, contact support. | | 70002822 | S3_URI_NOT_FILE | The S3 path “\[Path]” is not a file. | Provide a path to a file, not a directory or prefix. | | 70002823 | PREFETCH_NOT_RUNNING | The job is not running. Please refresh the page. | Refresh the page to see the current job status. | | 70002824 | PREFETCH_FAILED | The prefetch job failed. Please contact support for assistance. | Check the prefetch job logs for error details. Contact support if the cause is unclear. | | 70002825 | FEATURE_NOT_ENABLED | The feature “\[Feature Name]” is not enabled. Please contact support to enable it. | Contact support to enable this feature for your tenant. | | 70002826 | S3_FILE_UPLOAD_FAILED | Failed to upload data to S3 path “\[Path]”. | Check S3 bucket permissions and available storage. Verify the path is writable. |