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# Workflow use cases

## Docs

- [Apply late fees to accounts with overdue invoices process flow](https://zuora.ferndocs.com/docs/platform/extensibility/workflow/create-and-manage-workflow-definitions/workflow-use-cases/apply-late-fees-to-accounts-with-overdue-invoices/apply-late-fees-process-overview.md): In this tutorial, we'll use a workflow template to apply a $5 late fee to the subscription for each account that has an invoice overdue for more than 5 days.
- [Create a rate plan for late fees](https://zuora.ferndocs.com/docs/platform/extensibility/workflow/create-and-manage-workflow-definitions/workflow-use-cases/apply-late-fees-to-accounts-with-overdue-invoices/task-1-create-rate-plan-for-late-fees.md): A high-level introduction of how to create a rate plan for late fees.
- [Configure task parameters of the workflow](https://zuora.ferndocs.com/docs/platform/extensibility/workflow/create-and-manage-workflow-definitions/workflow-use-cases/apply-late-fees-to-accounts-with-overdue-invoices/task-2-configure-task-parameters-of-the-workflow.md): Learn how to configure the task parameters for the Apply late fees tutorial.
- [Configure the workflow to run on a schedule](https://zuora.ferndocs.com/docs/platform/extensibility/workflow/create-and-manage-workflow-definitions/workflow-use-cases/apply-late-fees-to-accounts-with-overdue-invoices/task-3-configure-the-workflow-to-run-on-a-schedule.md): Learn how to configure the workflow to run on a schedule for the Apply late fees tutorial.
- [Chargebacks: Write off invoices and cancel subscriptions](https://zuora.ferndocs.com/docs/platform/extensibility/workflow/create-and-manage-workflow-definitions/workflow-use-cases/chargebacks-write-off-invoices-and-cancel-subscriptions.md): Learn how to use Workflow templates to write off invoices and cancel subscriptions.
- [Customize invoice templates using HTML](https://zuora.ferndocs.com/docs/platform/extensibility/workflow/create-and-manage-workflow-definitions/workflow-use-cases/customize-invoice-templates-using-html.md): Learn how to use Workflow templates to customize invoices templates using HTML.
- [Notify accounts about overdue invoices](https://zuora.ferndocs.com/docs/platform/extensibility/workflow/create-and-manage-workflow-definitions/workflow-use-cases/notify-accounts-about-overdue-invoices.md): Learn how to notify accounts about overdue invoices using Workflow.
- [Perform payment gateway reconciliations with Workflow](https://zuora.ferndocs.com/docs/platform/extensibility/workflow/create-and-manage-workflow-definitions/workflow-use-cases/perform-payment-gateway-reconciliations-with-workflow.md): Learn how to perform payment gateway reconciliation using Workflow.
- [Process a large number of refunds](https://zuora.ferndocs.com/docs/platform/extensibility/workflow/create-and-manage-workflow-definitions/workflow-use-cases/process-a-large-number-of-refunds.md): Learn how to process a large number of refunds using Workflow.
- [Suspend subscriptions and send notifications](https://zuora.ferndocs.com/docs/platform/extensibility/workflow/create-and-manage-workflow-definitions/workflow-use-cases/suspend-subscriptions-and-send-notifications.md): Learn how to suspend subscriptions and send notifications using Workflow.
- [Resume subscriptions and send notifications](https://zuora.ferndocs.com/docs/platform/extensibility/workflow/create-and-manage-workflow-definitions/workflow-use-cases/resume-subscriptions-and-send-notifications.md): Learn how to resume subscriptions and send notifications using Workflow.
- [Retrieve and format tax data for bulk upload](https://zuora.ferndocs.com/docs/platform/extensibility/workflow/create-and-manage-workflow-definitions/workflow-use-cases/retrieve-and-format-tax-data-for-bulk-upload.md): Learn how to retrieve and format tax data for bulk upload using Workflow.