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# User deactivation in Multi-entity environments

> Describes the details of deactivating users who owns one or more entity connections in Multi-entity tenants.

Describes the details of deactivating users who owns one or more entity connections in Multi-entity tenants.

If a user owns active entity connections, Zuora prevents silent deactivation. Before deactivating the user, administrators must either reassign the entity connection ownership to another qualified user or keep the current owner active.

## Applicability

This user deactivation policy applies when all of the following conditions are met:

* The tenant has the [Multi-entity](/docs/platform/user-management/multi-entity/overview-of-multi-entity) feature enabled.
* The user to be deactivated owns one or more entity connections. For example, connections used for product sharing across entities.

## Requirements for the new owner

The user selected as the new owner must meet all of the following criteria:

* Have access to all entities involved in the affected entity connections (both publisher/source and subscriber/target entities).
* Have the required permissions in those entities, including user-level permissions to manage Products and Accounting Periods (for example, through the Platform Administrator role or an equivalent permission set that allows managing multi-entity settings).

Only users that meet these criteria are valid candidates to become the new owner during the deactivating process.

If no qualified user exists, you must either create a new user or update an existing user to meet the required criteria before deactivating the target user.

## User deactivation procedure

The deactivation procedure varies depending on how you perform the action:

* In the Zuora UI: See [Deactivate a user who owns entity connections](/docs/platform/user-management/multi-entity/multi-entity-user-management/deactivation-of-entity-connection-owners-in-multi-entity-tenants/deactivate-a-user-who-owns-entity-connections).
* Via [Zuora OneID](/docs/platform/security-and-identity/oneid-identity-and-access-management/oneid-overview): Submit a request at Zuora global support.

> Describes the details of deactivating users who owns one or more entity connections in Multi-entity tenants.

## Docs

- [Deactivate a user who owns entity connections](https://zuora.ferndocs.com/docs/platform/user-management/multi-entity/multi-entity-user-management/deactivation-of-entity-connection-owners-in-multi-entity-tenants/deactivate-a-user-who-owns-entity-connections.md): Learn how to deactivate a user who owns entity connections in a Multi-entity tenant in the Zuora UI.