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# Runbooks

> Use Runbooks to automate repeatable, multi-step AI workflows for common tasks such as account reviews, payment investigations, and configuration support.

Use Runbooks to automate repeatable, multi-step AI workflows for common tasks such as account reviews, payment investigations, and configuration support.

Runbooks are AI-powered workflows for repeatable, multi-step tasks. Instead of entering the same prompt sequence each time, you can start a Runbook to guide a common process. Note that Runbooks are available only in Zuora AI Chat. They are not available through MCP.

Common Runbook use cases include:

| Use case              | Description                                         |
| --------------------- | --------------------------------------------------- |
| Account review        | Summarize an account's billing health.              |
| Payment investigation | Diagnose a failed payment.                          |
| Revenue review        | Review a subscription's revenue recognition status. |
| Collections review    | Investigate overdue invoices across accounts.       |
| Configuration support | Guide setup or onboarding tasks.                    |