> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://zuora.ferndocs.com/docs/support/policies/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://zuora.ferndocs.com/_mcp/server.

# Policies

## Docs

- [Scheduled maintenance](https://zuora.ferndocs.com/docs/support/policies/scheduled-maintenance.md): Subscribe to Maintenance Notifications in the Zuora Community to receive email alerts about scheduled maintenance across Zuora products.
- [File retention policy](https://zuora.ferndocs.com/docs/support/policies/file-retention-policy.md): The file retention policy outlines Zuora's commitment to responsible data lifecycle management, designed to maintain compliance with data privacy regulations, enhance data security, and mitigate risks related to data breaches.
- [Countries blocked from Zuora URLs](https://zuora.ferndocs.com/docs/support/policies/countries-blocked-from-zuora-urls.md): Lists countries that are blocked from accessing Zuora URLs. This directive is in compliance with Office of Foreign Assets Control of the U.S. Department of the Treasury. Effective as of August 23, 2014.