> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://zuora.ferndocs.com/docs/support/service-level-agreements/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://zuora.ferndocs.com/_mcp/server.

# Service level agreements

## Docs

- [Zuora Support and Service Level Agreement](https://zuora.ferndocs.com/docs/support/service-level-agreements/zuora-support-and-service-level-agreement.md): This Support and Service Level Agreement document contains terms that are defined in the agreement or order form entered into between Customer and Zuora.
- [Zuora Support and Service Level Agreement (for Zuora Modules)](https://zuora.ferndocs.com/docs/support/service-level-agreements/zuora-support-and-service-level-agreement-for-zuora-modules.md): This Support and Service Level Agreement document contains terms that are defined in the agreement or order form entered into between Customer and Zuora.