Configure Mediation Notifications

Step 1: Define Trigger

Click On An Event Occurrence.

Step 2: Select Event

Under the System notification group and the Mediation event group, select one of the following:

• Meter Session Status Change
• Meter Session Periodic Status Update
• Event Store Query Status Changed

Step 3: Set Filters

Use the condition builder to narrow down when the notification fires.

Examples:

• Alert on meter failures only - Condition:

  • MeterSession.Status == FAILED
  • (Optional) MeterSession.RunType == NORMAL

• Alert when periodic error rate exceeds a threshold - Condition based on periodic updates:

  • MeterOperator.ErrorPercentage = 5
  • (Optional) filter by Meter.Id, MeterOperator.Id, or MeterSession.RunType

• Alert when an Event Store query fails - Condition:

  • EventStoreQuery.Status == FAILED

Step 4: Set Delivery Options

You can select either Email or Callout.

• Email - Use or clone the Mediation email templates.
• Callout - Use a callout template to send the payload to external systems such as Slack, incident management tools, or internal webhooks. For callouts, configure the target URL, headers, and body as you would for a notification callout.

Step 5: Define Target Accounts

Select a communication profile.

Step 6: Finalize Notification Details

Specify the following basic information:

• Name: Enter a name that indicates the purpose of this notification. For example - Alert – Mediation meter failures.
• Description: A short description of what the notification does (optional).
• Communication profile: Specify which accounts or profiles should receive the notification.
• Active: Enable the notification.

Step 7: Review Notification

Review the notification settings.