Skip to navigation
System managementZuora System HealthPaymentElectronic Payments dashboard

Electronic payment metrics

View as Markdown

Definitions of the Electronic Payment metrics

The following table provides definitions of the Electronic Payment metrics.

Metric

Description

Electronic Payment Usage

All electronic payments that are processed within a specified time range.

You can view the numbers of processed payments and failed payments by payment gateway.

Electronic Payment Failure

All the failed electronic payments within a specified time range.

The following filtering options are available:

  • Time Range
  • Payment Gateway
  • Payment Method
  • Response Code
  • Currency

The following details of the errors are available:

  • Payment Number
  • Payment Gateway Type
  • Payment Method
  • Gateway Response Code
  • Amount
  • Currency
  • Gateway Response Message
  • Source Type
  • Payment Run Source ID
  • Recommended Action

Electronic Payment Performance

The time (maximum, minimum, and mean) between when a payment is created to when the payment status turns to Processed or Error.

Use the Summary pane to get an overview of the data. The Summary pane displays a summary of the selected data. For example, on the Overview tab, the Summary pane displays the following metrics of the selected electronic payments:

  • Total number of the processed payments
  • Total number of the failed payments
  • Numbers of the processed and failed payments by payment gateway

Note that you can configure notifications based on the Electronic Payment Failure metrics. For more information, see Standard events for Zuora Central Platform.