Skip to navigation

Manage Account Linking

View as Markdown

Learn how to configure account linking settings to control how users are matched to billing accounts and how self-registration is handled.

1

Navigate to Customers > User Accounts > Settings.

2

Expand the Account Linking tab.

3

In the Account Matching Field list, select the Zuora contact field to use when linking users to billing accounts.

  • Bill-To Contact Work Email
  • Bill-To Contact Personal Email
  • Sold-To Contact Work Email
  • Sold-To Contact Personal Email
  • Ship-To Contact Work Email
  • Ship-To Contact Personal Email
4

In the Self-Registration Mode list, select how users can create access to your web pages.

  • Open: Users can self-register, and Zuora automatically links them to matching accounts.
  • Request Only: Users can request access, and you must approve and link the accounts.
  • Disabled: Users cannot self-register, and you must create all users manually.
5

In the When No Account Match Is Found list, select how Zuora handles a registration request that does not match an existing account.

  • Create without account: Zuora creates the user without linking it to an account. You can link the account later.
  • Show error: Zuora rejects the registration request if it does not find a matching account.
6

Click Save.