NetSuite Connector troubleshooting
This section addresses troubleshooting steps for NetSuite Connector, including resolving IP whitelisting issues, sync errors, tax sync errors, and currency errors.
IP errors listed to whitelisting
The sync process between NetSuite and Zuora runs on Boomi. If you receive IP errors related to whitelisting, it is because your security rules have blocked incoming traffic from the applicable Boomi host. You need to whitelist the following IP addresses to complete the sync process.
Sync errors
The sync will execute each sync process in sequence and will wait for one process to complete before moving onto the next process. If there is an error with one of the sync processes, it will continue onto the next record sync, however since there are dependencies between the records you may see cascading warnings or errors. For example, if an account sync fails, any invoices or payments will fail until that account sync is resolved. Similarly, if an invoice sync must be successful before you can sync a payment applied to the invoice. Therefore, if the sync for an invoice fails, the payment sync for that same invoice will also be unsuccessful.
See View sync activity for more information about viewing the integration sync activity information.
Tax sync errors
If Zuora is calculating the tax, you must include the jurisdiction when you upload the tax information to Zuora. If you do not include the jurisdiction, NetSuite Connector will not sync the tax information.
For more information about error messages and how to resolve the problems that caused the errors, refer to these topics:
Currency errors
If you will be using multiple currencies, you must configure NetSuite Connector with Use NS Multiple Currencies set to Yes. Otherwise, all NetSuite Customers are created with the default NetSuite currency.
NetSuite does not allow you to change the currency once a transaction or related record has been created.