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ExtensibilityMediationZuora Mediation Model Context Protocol

Mediation MCP prerequisites

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Use this reference to verify the tenant, client, user, and entity requirements for Mediation MCP.

Before you connect an MCP-compatible client, verify that you have the following items:

  1. Mediation is enabled on your Zuora tenant and on the entity that you will use.
  2. Zuora AI is enabled for the tenant.
  3. An MCP-compatible client is configured for Zuora Remote MCP.
  4. A Zuora user or OAuth client has the required permissions.
  5. The entity ID for the entity that you will use is available.

For a multi-entity tenant, you must provide the entity ID in the Zuora-Entity-Ids header.

Enable Zuora AI

An organization administrator enables Zuora AI in Zuora Command Center. Read-only AI is often enabled by default. Enable write skills only when your organization is ready to use them.

To verify the setting:

  1. Sign in to Zuora Command Center with OneID.
  2. Go to Admin Console > AI Labs > Configuration.
  3. Verify that at least read-only AI is enabled for the target tenant.