Trend Chart metrics

Descriptions of the Trend Chart metrics

The following table provides descriptions of the Trend Chart metrics.

Metrics	Definition
Collection Rate	The percentage of documents that went through the retry and were successfully collected. The graph is depicted based on active customer groups.
Document Retry Status	The status of each of the documents that are in CPR. This graph is displayed based on active customer groups. The following items are the different types of statuses: Complete - Retry completed successfully. Complete-external - The document was collected externally. Failure - The retry process failed. In-retry - The document is still in the retry process. Defunct - When the next retry time could not be assigned to a billing document due to some exception.
Amount Collected	The total amount successfully collected through billing documents. The graph is depicted based on active customer groups.
Payment by Attempts	The number of payments that were successful/failed at every attempt. Note: The first attempt is the initial payment run, the second attempt is the first retry cycle and so on.

Clicking on any portion of the graph will take you to the raw data used to generate the graphs (the Payments, Payment Runs, and Retry Log tabs).
Hovering over any of the graphs will show further details at every point in the graph.

All the data on the CPR dashboard is cumulative in nature and keeps updating as and when there are changes in the status of the billing documents.